Information You Need
We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.
WHAT IS YOUR RETURN POLICY?
Below are our shipping and return policies. Please feel free to reach out to us with any questions.
SHIPPING AND RETURNS: All candles will be shipped within two days of order receipt. We ship via USPS or UPS.
Most orders are processed within 24 hours, but some custom orders may take up to 5 - 10 business days.
We only ship to the US, we do not ship internationally.
Shipping charges are calculated automatically through USPS.
We do not accept returns. Great pride is taken when making the highest quality candle. Each candle is hand poured, therefore there may be variations from candle to candle, and these variations are considered part of the uniqueness of purchasing handmade items. If you are dissatisfied with your purchase, please contact us within 5 days of receipt of merchandise to resolve.
Damages from shipping must be reported within 5 days of receipt of your shipment. A photograph of the damage goods is required, with a full description to firstname.lastname@example.org. All packaging and product must be kept until the shipping issue is documented with the carrier. A claim will be filed with the carrier on your behalf, and replacement of damaged goods will be sent.
No refunds will be given. By purchasing our products, you agree that you understand the safe and appropriate storage and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold me responsible for any problems that arise from your improper storage or use of these products.
DO YOU SELL GIFT CARDS?
not at this time.
WHAT ARE THE PAYMENT OPTIONS?
We accept MasterCard, Visa, Discover and American Express